How do I return an item?
We offer a thirty day return policy on My Sweet Petunia's MISTI. Consumables are not returnable. We do not offer a credit on shipping and handling. Consumer is responsible to return merchandise. Return items must be undamaged and unused in the original packaging. Thirty days begins at time of shipping. There is a 20% restocking fee.My Sweet Petunia's Return Policy varies based on the type of return you are doing.
Please use contact us page to submit return requests.
- Did you buy the product from us? We can only process returns for orders placed at www.mysweetpetunia.com. If you purchased My Sweet Petunia products from a retailer, you will need to initiate the return there. Please note retailers may have their own return policies that differ from ours.
- Return Policy: Most items we sell can be returned if they are unopened and original packaging.
- Items purchased through an opened box or scratch & dent sale are not eligible for return.
- Items damaged by the customer cannot be returned. Please see product descriptions on our website to avoid inadvertently damaging your products with incompatible chemicals, etc. Some fragile items such as rare earth magnets, or items which are dropped, etc.cannot be returned if they are damaged.
- Other exceptions may apply as noted in the product pages on the website.